Contact Us
Our dedicated support team is available 24/7 to help you with any questions about your WCAC Dating experience.
Get in Touch with WCAC Support
Whether you need help with your account, have billing questions, or want to report a concern - we respond fast.
Response Time
Premium members: under 2 hours
Free members: within 24 hours
Available 24/7
365 days a year, no exceptions
Real humans, not bots
At WCAC Dating, we believe exceptional customer support is just as important as exceptional matches. Our team of real people understands the unique challenges of cross-cultural dating and international relationships. Whether you are a new member setting up your profile or a long-time user planning your first in-person meeting, we are here to guide you every step of the way.
With an average satisfaction rating of 4.8 out of 5 from over 12,000 support interactions in 2025, our team consistently delivers fast, empathetic, and effective assistance. We speak English fluently and have cultural consultants on staff who understand the nuances of Asian dating customs across 33 countries represented on our platform.
Frequently Asked Support Questions
Quick answers to the most common support requests
Click "Forgot Password" on the login page and enter your registered email. You will receive a password reset link within minutes. If you do not see the email, check your spam folder. For further assistance, email us at [email protected] with the subject line "Password Reset."
Log into your account and navigate to "Membership" in your profile settings. Choose between Premium ($29.99/month) or Elite ($49.99/month) plans. All subscriptions include a 30-day money-back guarantee and can be cancelled at any time without penalty.
Click the "Report" button on any user's profile or within a chat conversation. Our 24/7 moderation team reviews every report within 1 hour. You can also email [email protected] with screenshots and details. Your safety is our top priority - read more on our Safety Tips page.
Go to "Membership" in your account settings and select "Cancel Subscription." Your premium features remain active until the end of your current billing period. No cancellation fees apply. If you cancel within the first 30 days, you are eligible for a full refund under our money-back guarantee.
Navigate to "Profile Settings" and select "Verify My Profile." You will be prompted to upload a government-issued ID and take a live selfie for facial recognition matching. Verification is reviewed within 24 hours and earns you a blue "Verified" badge, which increases your profile visibility by up to 300%.
Go to "Account Settings" and select "Delete Account." You will be asked to confirm your decision. All personal data is permanently removed from our servers within 30 days in compliance with GDPR and CCPA regulations. For details, see our Privacy Policy.
Yes. WCAC Dating offers a 30-day money-back guarantee on all premium subscriptions. If you are not satisfied within the first 30 days, email [email protected] with the subject "Refund Request" and we will process your full refund - no questions asked. Refunds are typically completed within 5-7 business days. Full details are available in our Terms & Conditions.
Important Resources
Quick access to essential information about using WCAC Dating
Privacy Policy
Learn how we protect your personal data and respect your privacy rights under GDPR and CCPA.
Terms & Conditions
Review the rules, membership terms, and user agreement for the WCAC Dating platform.
Safety Tips
Essential guidance for staying safe while dating online, recognizing red flags, and protecting yourself.
Our Office
WCAC Dating headquarters in San Francisco, California
WCAC Dating, Inc.
548 Market Street, Suite 400
San Francisco, CA 94104
United States
Email: [email protected]
Support Hours: 24/7/365